FAQ
Questions, answered.
The most common questions we hear from property managers and communities — and the straight answers.
Do we need servers or technical staff on-site?
No. Online Management is fully web-based — we host, secure, and back up everything. Your team only needs a browser.
Can we manage multiple properties from one login?
Yes. One login reaches every site you manage. Each property keeps its own data, permissions, and staff, with consolidated reporting when you opt in.
How does visitor screening actually work?
Visitors are captured at the gate or lobby with photo and ID. The system checks watchlists instantly, notifies the resident, and records the outcome — approved, denied, or held.
Does the Resident APP work away from home?
Yes. Residents approve visitors, receive package notifications, and manage access from anywhere with an internet connection.
Can Asterix connect to our existing access control hardware?
Asterix provides its own access control line and integrates with common reader and gate systems in the field. The design goal is one database for doors, cards, and people.
How long does onboarding take?
Most communities are up and running within a few weeks, including data migration, device setup, staff training, and a phased rollout.
Still have a question?
Our team would love to walk you through Online Management and answer the specifics for your property.
Contact us